The privacy of our students, clients and partners is fundamental. We greatly appreciate the confidence that you have placed in us. Lingua Upgrade is responsible for the collecting and processing of personal data. This privacy policy will explain how Lingua Upgrade uses the personal data we collect from you.

At Lingua Upgrade we are subject to data protection laws and we adopt all the necessary measures for the strict compliance with all the legal norms in force and for the safeguarding of all the information collected and the privacy of the personal data of all our students,  partners, clients or suppliers. Therefore, the data collected will be processed for the purposes of management, maintenance, development, control and optimisation of the contractual relationship between the owners of the personal data and Lingua Upgrade.  

What data do we collect?

Lingua Upgrade collects the following data:

• Personal identification information (Name, Tax Identification Number etc.)
• Personal identification information of parents/guardian when dealing with minors
• Contact details (address, email address, home/mobile phone number etc.)
• Potentially sensitive data, for example, information about health issues or educational needs. However, this type of information is only collected if identified by you and always with your consent, or with the consent of parents/guardian when dealing with minors

How do we collect your data?

You directly provide Lingua Upgrade with most of the data we collect. We collect and process data when you:

• Contact us via email
• Use the ‘Contact’ form on our website
• Complete an ‘Enrolment Form’
• Use or view our website via your browser’s cookies

How will we use your data?

Lingua Upgrade collects your data so that we can:

• Maintain, Update and Optimise our Customer Relationship Management system
• Coordinate, Develop and Improve our Customer Service
• Plan our Strategy for Marketing and Advertising
• Supply Information Requested

We do not share your data with third-parties. We will only share data with legal or administrative authorities in situations where this is obligatory.

What are your data protection rights?

Lingua Upgrade would like to make sure you are fully aware of all of your data protection rights. Therefore, we inform you that every client is, at any time, entitled to the following:

• The right to access– You have the right to request Lingua Upgrade for copies of your personal data. We may charge you a small fee for this service.
• The right to rectification– You have the right to correct any information you believe is inaccurate or incomplete.
• The right to erasure– You have the right to request that Lingua Upgrade erase your personal data, under certain conditions.
• The right to restrict processing– You have the right to restrict the processing of your personal data, under certain conditions.
• The right to object to processing– You have the right to object to certain types of processing of your personal data.
• The right to oppose automatic processing, including automatic profiling.
• The right to data portability– You have the right to request that Lingua Upgrade transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. 

Personal data retention period

Your personal data will be stored for the maximum period required for the fulfillment of applicable legal obligations and regulations, or for the time strictly needed for the purposes that it has been collected for.

Changes to our privacy policy

Lingua Upgrade keeps its privacy policy under regular review and places any updates on this web page. This privacy policy can, at any moment, be readjusted or altered. Last updated: 28/07/2021.

How to contact us

If you have any questions about Lingua Upgrade’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email: privacy@linguaupgrade.com

Tel: 234 037 975 or 911 130 498

Or visit us in person: Rua Domingos Carrancho, nº 1 – 2ºD 3800-145 Aveiro